tbage Privacy Policy
Your privacy matters to us. This policy explains exactly what data tbage collects, why we collect it, and how we keep it safe for every Bangladesh player on our platform.
Our Commitment to Your Privacy
tbage is committed to protecting the privacy and personal data of all registered players and visitors to tbage.ws. This Privacy Policy describes our data practices in clear, plain language.
Last Updated: January 2026Six Privacy Commitments
These are the six core ways tbage protects your personal data every day on our platform.
Information We Collect
tbage collects personal data in the following categories. We only collect what is genuinely needed.
When you create a tbage account, we collect the personal information you provide directly, which may include:
- Mobile number (required for account creation and two-factor authentication)
- Full name and date of birth (required for age verification and KYC purposes)
- Residential address in Bangladesh (required for KYC and regulatory compliance)
- Email address (optional, used for account notifications and marketing if you have opted in)
- Government-issued identity documents submitted during KYC verification (stored securely and accessed only when required by compliance obligations)
When you use tbage.ws, our systems automatically collect certain technical information about your session. This data is used to maintain platform security, improve the user experience, and investigate any reported technical issues.
- IP address and general geolocation (city or region level — not precise GPS coordinates)
- Device type, operating system version, and browser type
- Pages visited, time spent on each section, and navigation path through the site
- Session duration and login timestamps, used to detect unusual account activity
When you make a deposit or request a withdrawal at tbage, we record the payment method type (for example bKash, Nagad, Rocket, Upay, Visa, or Mastercard) and a transaction reference number for reconciliation and fraud-prevention purposes. tbage does not store complete payment credentials such as full card numbers, CVV codes, or mobile wallet PINs. All sensitive payment processing is handled directly by our certified payment processor partners, who operate under their own security and privacy standards.
How We Use Your Information
tbage uses your personal data only for the purposes described below. We do not use your data for purposes beyond those listed here without your explicit consent.
The following are the primary purposes for which tbage processes your personal data:
- To verify your identity and age in compliance with our responsible gaming and anti-fraud policies
- To create and manage your tbage account, including processing deposits and withdrawal requests
- To provide 24/7 customer support and respond to your enquiries, complaints, and responsible gaming requests
- To detect, investigate, and prevent fraud, money laundering, underage gambling, and other prohibited conduct
- To personalize your experience on tbage.ws, including showing relevant promotions and game recommendations
- To improve our platform, fix technical issues, and develop new features based on how players use tbage
With your consent, tbage may use your contact details to send you promotional communications about bonuses, new games, cricket betting markets, and seasonal offers. You may withdraw your consent and opt out of marketing communications at any time by contacting tbage support.
- You will only receive marketing messages if you have explicitly opted in at registration or subsequently through your account preferences
- Opting out of marketing does not affect the delivery of transactional messages such as deposit confirmations, withdrawal notifications, or security alerts
Sharing Your Information
tbage does not sell, rent, or trade your personal data. We share data only in the specific circumstances described below.
Your personal data may be shared with the following categories of recipient, strictly on a need-to-know basis and subject to appropriate data-protection obligations:
- Payment processors (bKash, Nagad, Rocket, Upay, Visa, Mastercard) — to process your financial transactions; these providers operate under their own published privacy and security standards
- Identity verification and KYC service providers — to authenticate your identity documents as required by our responsible gaming and anti-money-laundering procedures
- Game technology providers (e.g. Pragmatic Play, Evolution Gaming, Spribe) — limited technical data shared solely to enable game delivery and session integrity; these providers do not receive your financial or identity documents
- Law enforcement or regulatory authorities — only when tbage is legally required to disclose data by applicable law, court order, or regulatory direction; tbage will notify you of any such disclosure where legally permitted to do so
Cookies and Tracking Technologies
tbage.ws uses cookies and similar tracking technologies to ensure the platform functions correctly and securely.
Cookies are small data files stored on your device when you visit tbage.ws. We use the following categories of cookie:
- Essential cookies — required for the platform to function; these enable login sessions, security tokens, and account authentication; they cannot be disabled without breaking core platform functionality
- Functional cookies — remember your language preference, session settings, and display preferences so you do not need to reconfigure them on each visit
- Analytics cookies — collect anonymised data about how visitors use tbage.ws, helping us identify and fix usability issues and measure which features are most valued by Bangladesh players
- Security cookies — used to detect and prevent fraudulent activity, brute-force login attempts, and other security threats to your account
Data Security and Retention
tbage applies industry-standard security measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction.
tbage protects your personal data using a layered security approach that includes the following controls:
- SSL/TLS encryption for all data transmitted between your device and tbage.ws, protecting your information in transit
- Encrypted storage for sensitive personal data including identity documents and account credentials; data at rest is protected using current encryption standards
- Access controls limiting which tbage team members can view personal data, based on their specific role and operational need — staff without a legitimate need cannot access your account data
tbage retains your personal data for as long as your account is active and for a period thereafter as required to fulfil our legal, regulatory, and fraud-prevention obligations. The following general principles apply:
- Account data and transaction records are retained for a minimum period to satisfy anti-money-laundering regulatory requirements; after account closure, this data is held securely and then deleted when the retention period expires
- Marketing opt-in preferences are retained only while your account is active; upon account closure or opt-out request, marketing data is removed promptly
Your Privacy Rights
As a tbage player you have specific rights regarding your personal data. These rights are outlined below and can be exercised by contacting tbage support.
tbage respects your right to control your personal data. The following rights are available to all registered players:
- Right of access — you may request a copy of the personal data tbage holds about you at any time; we will respond within a reasonable timeframe
- Right to rectification — if any personal data we hold about you is inaccurate or incomplete, you may request that we correct or update it
- Right to erasure — subject to our legal and regulatory retention obligations, you may request the deletion of your personal data; we will action this request where there is no overriding legal reason to retain the data
- Right to withdraw marketing consent — you may opt out of marketing communications at any time without affecting your account status or ability to use tbage services
- Right to lodge a complaint — if you believe tbage has handled your personal data incorrectly, you may raise a complaint with tbage support; we take all privacy complaints seriously and will investigate promptly
To exercise any of the above rights, please contact tbage support at [email protected]. We will acknowledge your request within two business days and aim to resolve it as quickly as possible.
Payment Data and Third-Party Processors
Financial transactions at tbage are processed by certified third-party payment providers. This section explains how payment data flows and what tbage retains.
When you make a deposit using bKash, Nagad, Rocket, Upay, Visa, or Mastercard, you are redirected to or interact with the payment provider's own secure interface. tbage receives a transaction confirmation and reference number from the payment provider but does not at any point have access to your full card number, CVV, wallet PIN, or other sensitive payment credentials. This architecture is intentional — by never holding complete payment credentials, tbage eliminates the risk of that data being exposed in the event of a platform security incident.
Each payment provider tbage works with operates under its own published privacy policy and data security framework. tbage selects payment partners who maintain high standards of data protection relevant to the Bangladesh market. If you have questions about how a specific payment provider handles your data, please refer to that provider's own privacy documentation.
Changes to This Privacy Policy
tbage may update this Privacy Policy from time to time to reflect changes in our data practices, platform features, or applicable legal requirements.
When a material change is made to this Privacy Policy, tbage will notify registered players via an in-platform notification or, where an email address is held on record, by email. The updated policy will be published at tbage.ws/privacy-policy with a revised "Last Updated" date. Your continued use of tbage after a policy change takes effect constitutes your acceptance of the revised policy.
It is your responsibility to review this Privacy Policy periodically. If you disagree with any change to this policy, you should stop using tbage.ws and may request account closure by contacting our support team. Minor updates that do not materially affect your rights or our data practices will not require individual notification.
Privacy Questions and Contact
If you have any questions, concerns, or requests relating to this Privacy Policy or the way tbage handles your personal data, please contact our support team.
Our team is available 24/7 to assist with privacy-related requests including data access, correction, deletion, and marketing opt-out. All privacy enquiries are treated confidentially and handled with care.
Email us at: [email protected]
Your Privacy Is Protected — Now Enjoy the Games
tbage keeps your data safe so you can focus on what matters — great cricket betting, live casino, and slots. Play securely today.