Responsible Gaming at tbage
Gambling should be fun, not stressful. tbage provides the tools every Bangladesh player needs to stay in control — from deposit limits and session reminders to full self-exclusion.
Gambling That Stays in Its Place
At tbage, we believe that online gambling — cricket betting, live casino, or slots — should be an entertaining pastime, not a financial burden or source of stress. The vast majority of our players in Dhaka, Chittagong, Sylhet, and across Bangladesh enjoy their time on the platform responsibly and within their means.
However, for a small number of people, gambling can become a problem. tbage takes this seriously. We have built a suite of player-protection tools that are available to every registered account holder at no cost and without judgment. If you ever feel that your gambling is getting out of hand, we want you to know exactly what help is available and how to access it — fast.
Your Player Protection Tools
All six tools below are available to every tbage account holder. Contact our 24/7 support team to activate any of them — requests are processed immediately and without requiring a reason.
Deposit Limits — How They Work
Deposit limits are one of the most effective responsible gaming tools available. Here is a detailed explanation of how the tbage deposit limit system works.
You can request a deposit limit at any time by contacting tbage support. The following rules apply:
- A new deposit limit or a reduction in your existing limit takes effect immediately — there is no delay
- An increase to your deposit limit is subject to a 24-hour cooling-off period before it takes effect, giving you time to reconsider
- You can set separate daily, weekly, and monthly limits at the same time — all three can be active simultaneously
- If you reach your deposit limit, you will not be able to top up your balance until the limit period resets — this is by design and cannot be overridden
Time-Out and Self-Exclusion
Sometimes you need a break. tbage provides two levels of break tool depending on your needs.
A time-out is a short to medium-term break from tbage. It is designed for players who want to step away temporarily without permanently closing their account. Here is how it works:
- Available durations: 24 hours, 48 hours, 1 week, 2 weeks, 1 month, 6 weeks — choose the period that suits you
- During a time-out you cannot log in, deposit, or place bets — your account is fully suspended for the chosen duration
- When the time-out period ends, your account automatically becomes active again — you do not need to contact support to reopen it
Self-exclusion is for players who have decided they want to stop gambling at tbage permanently. It is the strongest tool available and is designed to be difficult to reverse. Key facts:
- Self-exclusion requests are processed within one business day of your request to tbage support — the account will be closed and all marketing communications will cease
- A self-excluded account cannot be reopened — this is a permanent closure; there is no cooling-off period after which access is restored
- Any balance remaining in your account at the time of self-exclusion will be returned to you via your registered payment method after identity verification
Recognising Problem Gambling
Problem gambling can develop gradually. Being aware of the early warning signs allows you to take action before gambling causes serious harm.
- Spending more money on gambling than you planned or can comfortably afford
- Chasing losses — continuing to bet in order to win back money you have already lost
- Gambling to escape stress, anxiety, boredom, or personal problems rather than for entertainment
- Borrowing money from family or friends in Dhaka, Chittagong, Rajshahi, or elsewhere to fund gambling
- Lying to people close to you about how much time or money you spend gambling
- Neglecting work, studies, family responsibilities, or important appointments because of gambling
- Feeling irritable, restless, or anxious when you try to cut down or stop gambling
- Continuing to gamble despite repeated failed attempts to stop or cut back
Quick Self-Assessment
Answer these four questions honestly. There are no right or wrong answers — this is for your benefit only.
Have you ever bet more than you could comfortably afford to lose?
If yes, even once, it is worth reviewing your deposit limit on tbage to make sure your spending stays within a comfortable range.
Have you ever needed to win back money you had lost — and kept betting as a result?
Chasing losses is one of the most common triggers for problem gambling. Activating a time-out after a losing session can help break this cycle.
Has gambling ever caused arguments or stress in your family or personal relationships?
If gambling is affecting the people around you, that is a clear signal to take a break and possibly seek external support. tbage support can help you activate self-exclusion immediately.
Do you find it hard to stop playing once you have started, even when you planned to play for only a short time?
Session time reminders and reality checks can help you stay aware of how long you have been playing. Ask tbage support to set these up for your account.
Protecting Young People
tbage is strictly an adults-only platform. We take the protection of young people extremely seriously and have multiple measures in place to prevent underage access.
tbage implements the following measures to prevent underage gambling on our platform:
- Mandatory age declaration at registration — all new players must confirm they are 21 or older before an account can be created
- KYC identity verification — we verify the age and identity of all players using government-issued identity documents before withdrawal requests are processed
- If we have any reason to suspect an account is being used by a minor, we will suspend the account immediately and conduct a full identity review before allowing any further access
- Parents and guardians are encouraged to use parental control software to prevent children from accessing online gambling sites; tbage recommends tools such as Net Nanny or similar parental filtering solutions
Get Help — We Are Here for You
If you are worried about your own gambling or the gambling of someone close to you, please reach out. Asking for help is a sign of strength, not weakness.
Our responsible gaming support team is available 24 hours a day, 7 days a week, every day of the year including Eid, Pohela Boishakh, and public holidays. We can activate any protection tool on your account immediately, without asking for a reason and without judgment.
Email us at: [email protected]
In addition to tbage's internal tools and support team, we encourage any player who feels they need extra help to seek professional support. The following types of resource may be useful:
- Mental health counsellors and psychologists available in Dhaka, Chittagong, Sylhet, Khulna, and other major Bangladesh cities — your family doctor can provide a referral
- Gamblers Anonymous and similar peer support groups — international programmes with online meeting options accessible from anywhere in Bangladesh
- Trusted family members or friends — sometimes talking openly about a gambling concern with someone you trust is the first and most important step toward regaining control
tbage's Commitment to Safe Gaming
Responsible gaming is not an afterthought at tbage — it is a core part of how we operate our platform for Bangladesh players every single day.
tbage is committed to providing a safe, fair, and transparent gambling environment. We apply SSL encryption to protect your data, use certified Random Number Generator (RNG) technology to ensure fair game outcomes, and maintain a dedicated responsible gaming team that is trained to respond to player concerns with care and confidentiality. We actively monitor player behaviour for signs of problem gambling and will proactively contact players where we identify patterns that suggest a player may be at risk.
We will never pressure a player to deposit more, chase losses, or continue playing beyond their limits. If you ever receive communication from anyone claiming to be from tbage that encourages irresponsible behaviour, please report it to us immediately at [email protected]. Our goal is a platform where Bangladesh players can enjoy the excitement of cricket betting, live casino, and slots safely — and come back tomorrow feeling good about the experience.
Play Safely — Explore tbage Responsibly
You are in control. Set your limits, enjoy the games, and reach out to our team any time you need support.